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All Ford Customers expect and deserve to receive superior treatment from our Dealer personnel. That’s why it takes someone special to work in the Ford Dealer Network.
An automotive career is hugely rewarding in terms of job satisfaction, pay, and benefits. It offers you the chance to work alongside people who are achieving the highest level in terms of professionalism. For example, there are currently over fifty five Master Craftsman (Technicians) working in the Ford Dealer Network today.
Whatever discipline you may be interested in pursuing e.g. Technical, Customer Care, Parts Inventory Control, Management, Finance etc. we are always on the lookout for bright, enthusiastic, and progressive individuals.
Check out the career opportunities in your local Ford Dealership today
O’Brien’s Garage are looking for an experienced Service Advisor to jointheir growing After-Sales Department in their Ford Dealership in Mallow. Thesuccessful candidate will have a minimum of 3 years’ experience in a similarrole with technical knowledge essential.
Roles & Responsibilities
The main roles & responsibilities will be to:
Manage & Organise Workshop schedule in a productive & efficient manner.
Meet & Greet inbound customers and liaise with them throughout duration of time their vehicle is in for service or repair
Monitor workshop productivity, efficiency and profitability and take corrective actions if necessary
Ensure that the Customers vehicle is ready for collection at the pre-agreed time.
Maintain and manage warranty debtors account and all warranty related paperwork and procedures in accordance with company and/or distributors policy
Insure accurate and up to date invoicing and payment from trade, credit & retail customers
Skills & Competencies
Strong Communication Skills with fellow work colleagues, customers, suppliers & the manufacturer.
Strong problem solving ability and resolve dissatisfied customer issues in a profession and empathetic manner
Work independently within the team to manage work flow effectively.